stressedI am not Amazon.
I do not control what Amazon does, or when they do it.
Please do not tell me when Amazon fails to push an episode of Indexing: Reflections: tell Amazon. They are in a position to help you. I am not.
I'm sorry if this sounds harsh, but...I had literally thirty people tell me when the episode pushed late today, and there was nothing I could do. I have no power here. You, as customers, honestly have more. So please, tell the people who can fix things, and let me live in my candy wonderland where nothing goes wrong.
August 26 2015, 03:15:38 UTC 1 year ago
(NB: I could care less in this case: I'll hold off reading/griping about Indexing:Reflections until it's complete, although I've subscribed. But if you can ferret out the complaints page for Amazon and spread it around that might help.)
August 26 2015, 03:49:32 UTC 1 year ago
https://www.amazon.com/gp/help/cust
That doesn't mean that they'll care deeply, but honestly, they care a lot more about customers than they care about authors, in my indie experience. (They may care more about authors who are contracted with 47North, but honestly, I doubt they care much more when it's something tiddly like "a few hours late in the posting." It's automated. The publishing divisions of Amazon probably don't have a direct link to tech support either.) So tech support might get a call if a bazillion customers wail. Not if an author wails.