Seanan McGuire (seanan_mcguire) wrote,
Seanan McGuire
seanan_mcguire
  • Mood: stressed
  • Music: Julie Miller, "By Way of Sorrow."

A small PSA.

Okay, folks:

I am not Amazon.

I do not control what Amazon does, or when they do it.

Please do not tell me when Amazon fails to push an episode of Indexing: Reflections: tell Amazon. They are in a position to help you. I am not.

I'm sorry if this sounds harsh, but...I had literally thirty people tell me when the episode pushed late today, and there was nothing I could do. I have no power here. You, as customers, honestly have more. So please, tell the people who can fix things, and let me live in my candy wonderland where nothing goes wrong.
Tags: indexing, shameless plea
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  • 22 comments

lilisonna

August 26 2015, 01:39:12 UTC 1 year ago

Huh. I always assume it's just my system being screwy. All is well for me now, and I appreciate the reminder/notification.

seanan_mcguire

November 5 2015, 18:00:07 UTC 1 year ago

Thank you.

evaleastaristev

August 26 2015, 01:40:40 UTC 1 year ago

Why people think Authors have all the power, will always baffle me.

seanan_mcguire

November 5 2015, 18:00:56 UTC 1 year ago

Me, too. :(

marziek

August 26 2015, 01:47:14 UTC 1 year ago

Understanding hugs.

seanan_mcguire

November 5 2015, 18:01:05 UTC 1 year ago

Thank you.

lysystratae

August 26 2015, 02:32:53 UTC 1 year ago

It's supposed to show up on Tuesday. It showed up on Tuesday. People fuss too much.

jenfullmoon

August 26 2015, 17:47:26 UTC 1 year ago

Unfortunately, when they put the serials (in general, not just Indexing, also speaking from experience with Scalzi's serials) up is kinda unpredictable. Sometimes they've been posted Monday nights, sometimes late Tuesday afternoons.

Grr, argh, but what can you do.

seanan_mcguire

November 5 2015, 18:01:16 UTC 1 year ago

Often agree.

Amelia Edwards

August 26 2015, 02:57:17 UTC 1 year ago

What?
You don't have a magick author-wand that corrects the computer systems of gigantic publishing companies?

seanan_mcguire

November 5 2015, 18:01:25 UTC 1 year ago

Nope.

autopope

August 26 2015, 03:15:38 UTC 1 year ago

Do you have a magic pixie dust link where readers can go to gripe at someone in Amazon who cares deeply? If so, could you please share it?

(NB: I could care less in this case: I'll hold off reading/griping about Indexing:Reflections until it's complete, although I've subscribed. But if you can ferret out the complaints page for Amazon and spread it around that might help.)

archangelbeth

August 26 2015, 03:49:32 UTC 1 year ago

The only contact I could come up with easily was:

https://www.amazon.com/gp/help/customer/contact-us/

That doesn't mean that they'll care deeply, but honestly, they care a lot more about customers than they care about authors, in my indie experience. (They may care more about authors who are contracted with 47North, but honestly, I doubt they care much more when it's something tiddly like "a few hours late in the posting." It's automated. The publishing divisions of Amazon probably don't have a direct link to tech support either.) So tech support might get a call if a bazillion customers wail. Not if an author wails.

seanan_mcguire

November 5 2015, 18:01:50 UTC 1 year ago

I don't have one that I'm authorized to say "this, here, is correct." But it's a good idea.

bunny_m

August 26 2015, 13:08:06 UTC 1 year ago

Ugh, all too often, People Suck.

Sympathies.

seanan_mcguire

November 5 2015, 18:01:59 UTC 1 year ago

Thank you.

wendyzski

August 26 2015, 16:33:32 UTC 1 year ago

I'm sad that people made you sad. I'd suggest you go hug one of your lizards, but that might end badly.

I was glad that some people mentioned on the last thread that Amazon was aware of the issue and working on it - so I stopped worrying and waited for my e-mail (which showed up 3 hours later).

Quite enjoyed Broken Glass BTW , though not sure which was my favorite mental image was - Henry telling the Door to "Fuck off" (and it did) or Sloane in a sparkly ballgown slamming a guard's face into the wall

seanan_mcguire

November 5 2015, 18:02:10 UTC 1 year ago

Yay!

grenacia

August 26 2015, 22:00:39 UTC 1 year ago

I noticed the new episode didn't actually show up on my Kindle even long after I got the e-mail notification that it was available, but when (after I finished the other book I was reading) I navigated to Indexing:Reflections and selected it, it started downloading the new episode. So I didn't worry about it. Maybe the same thing will work for others who have trouble?

seanan_mcguire

November 5 2015, 18:02:20 UTC 1 year ago

Thanks for the tip.

kyrielle

August 27 2015, 02:28:10 UTC 1 year ago

Your candy wonderland produces awesome stories, and I loved the update. Thank you for writing, and publishing, your stories. Henry & Co are awesome.

seanan_mcguire

November 5 2015, 18:02:30 UTC 1 year ago

<3