Seanan McGuire (seanan_mcguire) wrote,
Seanan McGuire
seanan_mcguire
  • Mood: aggravated
  • Music: Counting Crows, "Rain King (Raining in Baltimore)."

Contact form issues.

So.

Apparently, something is wrong with the contact form, in that somewhere along the line (between it and my PA and me), some email is getting eaten. We don't know how, we don't know why, and most importantly, we don't know how much. We only know this is happening at all because I was able to confirm two instances of "I tried to contact you and it didn't go through." (One was resolved by resending with a different return email address. The other, we're not sure.)

Chris is working on a way to make sure this doesn't happen anymore. For right now, giveaways are going to have to be handled in a two-step authentication process, for which I am sorry: specifically, rather than saying "email me," I'm going to be saying "comment here and then email me immediately, so I can tell you if your email is not received." Inconvenient? Yes. Annoying? Yes. The only way I can continue to do giveaways until this problem is resolved? Sadly, yes.

I am deeply sorry for any inconvenience this has caused, especially if you were someone who didn't get a prize because your email was eaten. (Please do not contact me saying "this happened to me a year ago, give me a book." I will believe you. I just don't have the books, or the postage budget, to do anything about it.)

Whee.
Tags: chris, shameless plea, technology, website updates
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  • 17 comments
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RE: Well, This Makes Me Feel Better

seanan_mcguire

July 24 2015, 03:50:40 UTC 1 year ago

It definitely would be. If I had received an email saying "this is so-and-so" and someone else had already claimed that prize, you would have heard back from me.

RE: Well, This Makes Me Feel Better

trippletdad34x

July 24 2015, 12:36:02 UTC 1 year ago

I figured. After the third attempt I decided the universe had conspired against me and shrugged the shrug of defeat.

Thank you for responding and being generally awesome and writing great books. And if you could somehow make September 1st get here faster, that'd be nice too. :-D