Seanan McGuire (seanan_mcguire) wrote,
Seanan McGuire
seanan_mcguire

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Contact form issues.

So.

Apparently, something is wrong with the contact form, in that somewhere along the line (between it and my PA and me), some email is getting eaten. We don't know how, we don't know why, and most importantly, we don't know how much. We only know this is happening at all because I was able to confirm two instances of "I tried to contact you and it didn't go through." (One was resolved by resending with a different return email address. The other, we're not sure.)

Chris is working on a way to make sure this doesn't happen anymore. For right now, giveaways are going to have to be handled in a two-step authentication process, for which I am sorry: specifically, rather than saying "email me," I'm going to be saying "comment here and then email me immediately, so I can tell you if your email is not received." Inconvenient? Yes. Annoying? Yes. The only way I can continue to do giveaways until this problem is resolved? Sadly, yes.

I am deeply sorry for any inconvenience this has caused, especially if you were someone who didn't get a prize because your email was eaten. (Please do not contact me saying "this happened to me a year ago, give me a book." I will believe you. I just don't have the books, or the postage budget, to do anything about it.)

Whee.
Tags: chris, shameless plea, technology, website updates
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  • 17 comments
I'm sorry to hear that gremlins are nibbling your butt.

*throws 'em into the corn*
Thank you.
I make sympathetic "AUGH" noises on your behalf! And wish fast luck fixing it. O:(
It's hard enough to get people to follow instructions without this. :(
*hugs and hugs* *offers snuggly kitties and tea*
Thank you.
Fortunately, Kate knows some local email rockstars.
The problem seems to be the form itself, which is not strictly email. It's frustrating.

Well, This Makes Me Feel Better

trippletdad34x

July 23 2015, 10:46:23 UTC 1 year ago Edited:  July 23 2015, 10:47:07 UTC

Hopefully this is the reason I never heard back about the hardship giveaway in February. The thought that a fellow fan would steal my name just to get a book was kind of disheartening.

Bad website! Go sit with Riordan as punishment!
It definitely would be. If I had received an email saying "this is so-and-so" and someone else had already claimed that prize, you would have heard back from me.
I figured. After the third attempt I decided the universe had conspired against me and shrugged the shrug of defeat.

Thank you for responding and being generally awesome and writing great books. And if you could somehow make September 1st get here faster, that'd be nice too. :-D
First off I am sorry to hear about your website contact form troubles. Now due to the troubles and due to the fact that I did not wish to post a second time on the contest entry I decided to let you know here instead. The drawing date is wrong. You said Tuesday July 29th when it would be Wednesday July 29th. Just thought you would like to know.
Thanks for the heads'-up.
My best guess is that somewhere, some of your email problems are coming from a host site that has been tagged as being a sponsor of SPAM - either through someone's account having been hijacked, or because a spam-bot set up shop there. When this happens, frequently the clumsy/cheap/careless way to handle the problem is to categorize all email coming from that net address as spammers and they get winnowed as trash before even reaching your spam-filter. [This happened with Yahoo.com mail for a while.]

Wishing you luck in finding out what is wrong, but the only fix I've seen that works is having your hosting site change the way it filters spam - or changing your security software. Sorry.
We're working on it!
I am having problems with another seller can you please help me? Can you or want to help me? Can anyone help me with this?
This is not a sales community, and we don't sell things here. I'm not sure who you're having a problem with, but no one here is going to be able to help you.