Kate, who is handling the administrative side of this shirt order, just got a new job, and is thus somewhat behind at contacting people to clear up things about their payments, shipping info, etc. She is still doing it. People are being contacted, and payments, once received, are being entered on the spreadsheet. Remember that "we're not making any money" disclaimer? Unfortunately, that means I'm not paying her, which is why she needed the new job, and why she's slow right now.
Everyone's order will be dealt with. Queries should go to the merch address; if you send them through the contact form, they have to go through Kate, and this is what happens:
1. You email.
2. Kate bounces the email to me.
3. I bounce the email to Kate, because I literally know nothing about where she is in the process.
It is not efficient, and it takes time away from her processing the pending orders. I promise, it's happening; we just need to be patient while we work the latest batch of kinks out.